Terms of service

Last updated 5 September 2026

These are the terms I work to. They're written plainly so you can actually read them before you agree to anything. If something here doesn't suit your situation, say so before we start and we'll sort it out.

Who you're contracting with

Heys Digital is a trading name of Joe Heys, a sole trader based in the United Kingdom. In these terms "I" and "me" means Heys Digital, and "you" means the business buying the service.

What you're buying

There are two parts: a one-off set-up fee, and a monthly plan.

• Set-up (£299, paid once) — your website built and put live, your Google Business Profile created and submitted for verification, and your review system ready to use.
• Found (£49/month) — hosting, security and updates, your Google profile kept accurate, new photos added, and small changes on request.
• Growth (£99/month) — everything in Found, plus review management and a monthly one-page report.
• Full (£249/month) — everything in Growth, plus ten social posts a month with graphics and captions.

The detail of what each plan covers is set out on the website, and that description forms part of these terms.

Prices and payment

• I am not currently VAT registered, so no VAT is added. The prices you see are the prices you pay.
• The set-up fee is payable before your site goes live.
• Monthly fees are paid in advance by Direct Debit, starting the month your site goes live.
• If a payment fails I'll tell you and give you a chance to fix it. If fees remain unpaid 30 days after they were due, I may pause the service until they're settled.
• I can change my prices, but not on a whim and never without 30 days' written notice. If a change doesn't suit you, you can cancel within that notice period.

What "small changes" means

Small changes are the everyday things: updating your services, prices, opening hours, photos, phone number or a paragraph of text. They're included on every plan and there's no monthly quota.

What isn't included is a rebuild — a new design, a fundamentally different site, or extra pages beyond what we agreed. If you want that, I'll quote for it before doing anything, and you'll never get an unexpected bill.

What I need from you

To do the job I need your business details, your services, photos, and answers to questions when I ask them. If I can't get hold of you the work stops until I can — that's the one thing that reliably delays a site.

You confirm that any photos, logos, text and claims you send me are yours to use, and that anything you claim about your business — accreditations, memberships, insurance, guarantees — is true. I put on your site what you tell me, and you're responsible for the accuracy of it.

Timescales

Websites are typically live within a week of me having everything I need. Your Google Business Profile is submitted in the same week, but Google decides when it approves it and how it verifies you. That part is outside my control and I won't promise a date for it.

Who owns what

• Your domain is yours. It's registered in your name and stays yours whatever happens between us.
• Your website content is yours — your text, your photos, your business information.
• Your Google Business Profile is yours. I work on it with the access you give me, and you can remove that access at any time.
• The underlying page templates and code I build from remain mine, but you have a permanent right to keep using your finished site.

Reviews — how I work

I ask every one of your customers for a review, not just the ones you think are happy. I won't filter reviews, run people through a feedback form first, write fake ones, or offer anything in exchange for one. That's against Google's rules and businesses caught doing it lose their reviews.

If you ask me to do any of those things I'll say no, and I may end the agreement over it.

What I don't promise

I can't guarantee you jobs, enquiries, a position in Google's results, or that Google will approve your profile. Anyone who guarantees you those things is guessing. What I do is make sure you look professional and show up properly — your work and your reviews do the rest.

Cancelling

• Either of us can end the monthly plan with 30 days' written notice. Email is fine.
• You pay for the notice period; there's nothing further after that.
• The set-up fee isn't refundable once the work has been done.
• When you leave, you keep your domain, and I'll hand over your website files so another provider can host them. Hosting through me stops at the end of the notice period.
• I'll delete my copies of your information as set out in the privacy policy.

Liability

I'll do the work with reasonable care and skill. If something goes wrong and it's my fault, my total liability to you is limited to the fees you've paid me in the previous three months.

I'm not liable for lost profits or lost business, or for things outside my control — Google's decisions, your domain registrar, hosting outages, or third-party services going down.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited.

Your customers' data

Where I handle information about your customers — review requests, for example — I act on your instructions and only for the job you've asked me to do. The detail is in the privacy policy.

Changes to these terms

If I change these terms I'll update this page and tell existing clients by email. Changes don't apply retrospectively to work already agreed.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.